JOB SUMMARY
We are looking for some one with great phone skills , a pleasant voice, patience , energetic , problem solving skills, quality minded, proactive, and detail oriented. There is "on-call " responsibility a couple evenings per week also, which rotates with other scheduling staff.
This position interacts with clients, employees, other scheduling coordinators, and managers. We have a very dedicated team, and we are continually growing year after year. Your ability to learn and grow, and a positive, optimistic attitude is most important for this position.
The Scheduling coordinator is responsible for creating extraordinary client and family experiences and ultimately manages “best in home care” care plans.
- Develops and maintains the client care plan, creating extraordinary client experiences and communicating with clients, families, care partners and referral sources.
- Responsible for scheduling all shifts and matching caregivers with clients
- Plays an integral role in interfacing with clients and families to ensure safe, appropriate and meaningful care is being provided.
- Serves as a mentor to caregivers and supports their care delivery.
- Responsible for interviewing, hiring and orientating new caregivers. Includes all administrative functions with hiring.
- Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment.
- The ideal candidate has prior experience working in the home care industry or medical office setting.
The desired candidate will possess the following:
- High school graduate or equivalent with two years of business experience.
- Able to work independently, demonstrating sound judgment.
- Be available as required for on-call duty outside of normal office hours.
- Have a valid driver’s license and use of insured automobile.
ESSENTIAL FUNCTIONS
· Answer telephones, takes inquiries or messages in an upbeat, professional manner.
· Communicates continually with associates and clients to evaluate service.
· Schedules and coordinates day to day activities of caregivers.
· Assists with sales, marketing, and public relations efforts.
· Serves as a team player within an office environment.
· Receives referrals and inquiries on the programs of this company.
· Maintains documentation of associate work record in ClearCare and ensures current and complete personnel records for all homecare associates.
· Responds promptly and courteously to all clients’ calls.
· Performs on-call coordinator duties as needed.
· Serves as liaison between associates and Operations Manager.
· Maintains integrity in every interaction with caregivers and clients
· Ability to live the Right at Home brand vision, mission and values
· Maintains professionalism in all interactions
· Ability to multitask in a high functioning office environment
· Ability to problem solve and make decisions in a fast-paced environment
· Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.
NON-ESSENTIAL FUNCTIONS
· Other general office and clerical functions.
· Other duties assigned by Operations Manager
EDUCATION / SKILLS / ABILITIES / AVAILABILITY
• High School graduate or equivalent with two years of business experience.
• Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
• Knowledge of common medical terminology.
• Able to work independently, demonstrating sound judgment.
• Read, write, speak, and understand English as needed for the job.
• Be available as required for on-call duty outside of normal office hours.
In summary , a great candidate for this position will be confident and out going with diplomacy and respectful conversation skills, highly adaptive and able to follow direction.