JOB SUMMARY

The Scheduling Coordinator is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in homecare” experience for clients and employees. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled. Performs various supervisory activities for scheduling appropriate caregivers to clients, timecard processing, where necessary, and monitoring of telephony system and other payroll responsibilities as needed and other office coordination duties. Always maintains a positive demeanor and is able to effectively multitask in a high functioning office environment.

ESSENTIAL FUNCTIONS

· Answer telephones, takes inquiries or messages in an upbeat, professional manner.

· Communicates continually with associates and clients to evaluate service.

· Schedules and coordinates day to day activities of caregivers.

· Assists with sales, marketing, and public relations efforts.

· Serves as a team player within an office environment.

· Responds promptly and courteously to all clients’ calls.

· Performs on-call coordinator duties as needed.

· Serves as liaison between associates and Operations Manager.

· Maintains integrity in every interaction with caregivers and clients

· Ability to live the Right at Home brand vision, mission and values

· Maintains professionalism in all interactions

· Ability to multitask in a high functioning office environment

· Ability to problem solve and make decisions in a fast-paced environment

· Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.

NON-ESSENTIAL FUNCTIONS

· Other general office and clerical functions.

· Other duties assigned by Operations Manager

EDUCATION / SKILLS / ABILITIES / AVAILABILITY

• High School graduate or equivalent with two years of business experience.

• Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.

• Knowledge of common medical terminology.

• Able to work independently, demonstrating sound judgment.

• Read, write, speak, and understand English as needed for the job.

• Be available as required for on-call duty outside of normal office hours.

Compensation: $16.00 - $19.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.

That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.

To our care team members, we commit to deliver the following experiences when you partner with Right at Home:

We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
We promise to coach you to success. We’re always available to support you and offer you tips to be the best at delivering care to clients.
We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.

(if you already have a resume on Indeed)

Or apply here.

* required fields

First Name*

Last Name*

Email*

Phone*

Yes, Text Me!

For the fastest response to interviews & follow-ups. Opt-out anytime.

Let Us Text You!

Texting increases your chance for an interview. Texts for this job only. Opt-out anytime.

Location

Address*

City

States

ZIP Code

Resume/CV*

Type/Paste Text

Cover Letter

Type/Paste Text

Recent Job Title

Recent Employer

How many years of call center experience do you have?*

How many years of administrative experience do you have?*

Are you legally authorized to work in the US?

Do you have reliable transportation and do you have automobile insurance?*

Are you 18 years old or older? *

Are you willing to complete a criminal background check?*

Do you have a valid driver’s license and a clean driving record?*

Do you have Home Care Scheduling experience*

U.S. Equal Opportunity Employment Information (Completion is voluntary)

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender

Race/Ethnicity

I was referred to this position by a current employee

Who referred you?

REFERRAL BONUS

Refer a friend and after 90 days of continuous satisfactory employment receive a cash bonus

Right At Home University

Online access to our university to receive training, certificates and CEUs.

STAFFING/ SCHEDULING COORDINATOR

Or apply here.

Yes, Text Me!

Let Us Text You!

REFERRAL BONUS